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Lexus has been awarded most reliable brand by Auto Trader and What Car?
Lexus has again been named the best for after sales service in Auto Express’s Driver Power survey of Britain’s franchised dealerships. Lexus achieved the highest overall rating in the “service” category of the survey, based on the opinions and real-world experiences of thousands of UK motorists.
With consistently high scores for facilities, the courtesy of staff and the quality of communications and workmanship, the brand gained a 93.05 per cent result. This in turn helped secure it second place overall in the Best Car Dealers ranking, repeating its 2021 success.
Reporting the results, Auto Express said: “Lexus’s service centres shone brightest of all. Owners love the facilities and are treated courteously by staff, who are also great communicators and can be proud of their workmanship.” It highlighted the fact that “incredibly” only 2.9 per cent of owners said they had had an after sales-related complaint.
The stand-out success of the early summer came at the Auto Trader New Car Awards in London, where the famous automotive media company hailed Lexus as Most Reliable Brand for 2022.
One of the most significant and pleasing aspects of Auto Trader’s annual awards is that the accolades are voted on by more than 156,500 car buyers, meaning that real owners are making the decisions.
Explaining the Most Reliable Brand win, Auto Trader stated: “From the very beginning Lexus was created as the ultimate in both quality and reliability, created as a luxurious twist on Toyota’s existing reputation for engineering excellence. To this day it’s something owners clearly appreciate”.
Lexus has received the What Car? Reliability Award for a third year in succession, acknowledging its continued success in the magazine’s annual Reliability Survey.
The results of the 2021 survey of more than 16,000 UK drivers produced an overall rating of 98.7 per cent for Lexus, with What Car? reporting that, in the few instances where problems with a Lexus car occurred, most were resolved free of charge.
Steve Huntingford, What Car? Editor, remarked on Lexus’s history of success in the award: “If you’re a gambler after a safe bet, putting your money on Lexus finishing first in the annual What Car? Reliability Survey is about as good as it gets. The luxury brand not only topped the table in 2021, but has done so on four previous occasions and has never finished lower than second. If iron-clad reliability is your top concern, look no further.”
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